mage77 FAQ

mage77 services are available only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not hold a government gaming license in Indonesia or any other country. Our services are available only where the applicable law of your region expressly allows such activities.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other cities may access mage77 through a browser or mobile app, provided their local laws permit. It is your sole responsibility to verify that accessing and using mage77 complies with the laws of your jurisdiction. If you are unsure, do not create an account. We reserve the right to suspend or close accounts of users accessing from prohibited jurisdictions.

We require KYC (Know Your Customer) verification before you can withdraw funds from mage77. This protects both you and our platform by verifying your identity and preventing fraud and money laundering.

Accepted documents include a valid national ID (such as an Indonesian KTP), passport, or driver's license. We also accept recent bank statements, utility bills, or similar proof of address. Photos must be clear, well-lit, and show all necessary information. Submit documents via the verification portal in your account settings. Our review team typically completes verification within 24–48 business hours. If we request additional information, we will notify you in-app and via email.

You can request data deletion or account closure by contacting our support team through the in-app help portal or email. Please note that deleting your account does not automatically delete all records—we retain transaction history, verification documents, and security logs as required by anti-money-laundering and tax regulations.

If you request data deletion, we will erase personal information such as your phone number and address from mage77 systems within 30 days, unless we are legally required to retain it. Some data (such as account activity and payment records) may be kept for compliance purposes for several years. Our privacy policy explains the full scope of data we collect and how long we retain it.

Deposit ranges on mage77 vary by payment method. E-wallet services such as DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits starting from a small minimum (often our welcome offer or less) up to daily limits set by your e-wallet provider. e-wallet payments (Indonesia's national QR code standard) follow similar ranges.

Bank transfers via mobile banking, local payment, online payment, or e-wallet may have different minimums and maximums depending on your bank and account type. Some banks impose daily transfer limits; check with your bank if a deposit is declined. mage77 does not set hard caps on individual deposits—limits are determined by your payment provider and bank. If you encounter a limit, try another payment method or contact support for guidance.

If a deposit does not complete, the funds usually remain with your bank or e-wallet provider and are not transferred to mage77. Check your bank or e-wallet app to confirm whether the money has been deducted from your account. If it has been deducted, the transaction may still be processing—wait a few minutes and refresh your mage77 account.

If funds are deducted but do not appear on mage77 after 24 hours, contact your bank or payment provider first to confirm the transaction status. Once you have confirmation, reach out to our support team with your transaction reference number, timestamp, and payment method. We will investigate and escalate to our payment processor if needed. Please allow up to 5 business days for investigation and resolution.

mage77 periodically offers welcome bonuses or promotional credits for new account holders. The specific terms, amounts, and eligibility criteria vary by promotion and are displayed during account creation or in the promotions section of your account.

Any welcome offer comes with terms and conditions—such as minimum deposit amounts, playthrough requirements, game restrictions, or withdrawal limits. Read these terms carefully before claiming a bonus. We do not advertise fixed bonus amounts on this FAQ; for current offers, log into your account or contact support. Promotional terms may change seasonally, especially around Liga 1, Piala AFF, Idul Fitri, or other major event periods.

mage77 covers major football leagues and tournaments, including Liga 1 (Indonesia), Piala AFF, Piala Indonesia, Champions League, Premier League, and LaLiga. We also list markets for MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile).

Our sportsbook offers various bet types—match result, over/under, both-teams-to-score, and more—depending on the fixture. Live betting is available during matches. Event schedules, odds, and available markets are updated continuously on the mage77 platform. If a market you're looking for is not listed, contact support; we may add it upon request if coverage is available through our data feeds.

Our support team provides assistance in English and Bahasa Indonesia. We have multilingual staff available during business hours (Monday–Friday, typically 09:00–18:00 local time). Responses to inquiries are usually provided within 24 hours.

You can reach support through the in-app help portal or by email. For urgent account-security or payment issues, mention "urgent" in your message and our team will prioritize it. Outside business hours, you may submit a request and we will respond when our team returns online. During major events such as Idul Fitri or Imlek, response times may be slightly longer; we appreciate your patience.

Two-factor authentication (2FA) adds a second verification step to your account login, protecting it even if your password is compromised. To enable 2FA on mage77, go to your account settings, select "Security," and follow the prompts to link an authenticator app (such as Google Authenticator or Authy) or enable SMS-based verification.

We strongly recommend enabling 2FA as soon as you create your account. Once enabled, you will be asked for a verification code each time you log in from a new device or browser. Store your backup codes in a secure place in case you lose access to your authenticator app. If you lose access and cannot complete login verification, contact support immediately with proof of account ownership.